Shipping policy

 

At orchville.com we understand that receiving your purchase in a timely and satisfactory manner is important to our customers. Our shipping policy outlines the process and guidelines for delivering our products to our customers.

By placing an order through orchville.com, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

2. Shipping Method

We use a variety of shipping methods, including but not limited to standard, express, and priority shipping. The shipping method will be determined based on the size, weight, and destination of the order. Customers can choose their preferred shipping method at checkout.

3. Shipping Times

Shipping times vary based on the shipping method selected and the destination of the order. We use third-party carriers to deliver our products, and while we make every effort to ensure timely delivery, we cannot guarantee delivery dates.

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of the order, as well as the shipping method selected. Shipping costs will be clearly displayed at checkout, and customers will have the opportunity to review and approve the shipping costs before finalizing their order.

6. International Shipping

We ship to customers worldwide. International shipping times and costs will vary based on the destination and shipping method selected. Customers are responsible for any customs duties, taxes, or fees that may be associated with the shipment.

7. Order Tracking

Customers will receive a tracking number for their order once it has been shipped. The tracking information will be provided by email, and customers can track their order using the link provided.

We are committed to providing our customers with a positive shopping experience, and our shipping policy is just one aspect of that commitment. If you have any questions or concerns about our shipping policy, please contact us at support@orchville.com 

1. Shipping Cost
   Calculated at checkout.
   
   2. Delivery
   2.1 Dispatch Time:
   Normal order:Generally 1-3 business days. Please allow up to 5 business days for dispatch during peak periods.
   Customized order:To be negotiated.
   
   2.2 Delivery Time:
   Express: 1-2 weeks to United States, Canada or Australia.
   Ocean Express: 4-6 weeks to United States or Australia.

2.3 Change Of Delivery Address
You can change the delivery address at any time before the order has been dispatched.
You are responsible for the increase in shipping costs caused by the address change.

2.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

3 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately, and send the remaining items once they return to stock.

4. Tracking Notifications
upon dispatch, you will receive a tracking link to follow the progress of the shipment. And you can also track with tracking number on this site: https://www.17track.net/en

5. Parcels Damaged In Transit
if you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with us. If the parcel has been delivered without you being present, please also contact us with next steps.

6. Duties & Taxes
Custom duties and import taxes are included. Terms and Conditions may apply to bulk purchases.

7. Cancellations
Normal order: If you change your mind, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customized order: We are able to accept cancellations at any time before the manufacturer starts production. If the order has already been produced, we will refund the remaining money to you after subtracting the loss.

8. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process For Parcel Damaged In-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process For Parcel Lost In-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer Service
For all customer service enquiries, please email us at support@orchville.com

 

 

Refund policy

OUR 30 DAY WARRANTY

All products come with a FREE replacement warranty for 30 days from purchase*. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.

For defective or faulty products, please take photos or videos and email us at support@orchville.com – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

*If your purchase is damaged or defective / wrong item / color / size.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

 

Cancellations

You can cancel your order within first 24 hours after the order was confirmed.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@orchville.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@orchville.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, contact us at support@orchville.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All returns should be sent to the warehouse it came from, meaning warehouse in China.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.